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MarbleMap.co - Frequently Asked Questions (FAQ)
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What is MarbleMap.co?
MarbleMap.co is a global digital platform designed for the natural stone industry. It enables secure, transparent, and fast trade between buyers and suppliers.
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How does MarbleMap.co work?
Buyers create requests for the natural stone products they need, and suppliers submit offers in response. The platform facilitates the comparison and evaluation of offers, ensuring the best choice is made.
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How can I join MarbleMap.co?
You can create a free account by clicking the 'Sign Up' button on the homepage. By entering your email address and basic information, you can complete your registration in just a few minutes.
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What currencies are supported on the platform?
The platform supports commonly used currencies. You can specify the currency types to be accepted when creating requests for proposals.
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How does the bidding process work?
Buyers create requests, and suppliers submit price quotes in response. With the advanced quoting system, offers can be received either by product or in general and can be downloaded in PDF format.
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Is MarbleMap.co safe?
Yes. MarbleMap.co has a robust security infrastructure and verification systems to ensure secure trading between buyers and suppliers.
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Can I add images or documents to my requests?
Yes. You can add images and technical documents to your requests, allowing suppliers to provide more accurate offers.
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Which countries does MarbleMap.co serve?
The platform operates worldwide. When creating a request, you can adjust settings to accept offers from specific countries.
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I forgot my password, how can I reset it?
You can easily reset your password by using the 'Forgot My Password' link on the login page.
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Can I make payments directly through the platform?
MarbleMap.co does not have a direct payment system. However, after mutual agreement through offers and requests, payment processes are carried out between the parties.
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Is the platform free for buyers?
Yes. Buyers can use the MarbleMap.co platform completely free of charge and create requests.
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How does the seller membership work?
Sellers can become members by purchasing one of the fixed-fee monthly or yearly packages to use the platform.
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Is there a commission for vendor membership?
No. MarbleMap.co does not charge any commission fees from sellers for transactions. You can use the platform with just a fixed package fee.
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What are the seller packages?
We offer two different package options for sellers: Monthly and Annual. The annual package provides a more cost-effective rate in the long run.
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Is it possible to get a refund after purchasing a package?
No. Refunds are not provided after purchasing a package. Therefore, it is recommended to carefully choose your package.
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What should I do if I encounter a technical issue?
For any issues encountered while using the platform, you can contact our technical support team through the 'Contact Us' section.
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Can I upgrade my membership package?
Yes. You can switch from the monthly package to the annual package to take advantage of better pricing.
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How can I cancel my account?
You can contact our support team to cancel your seller account. No refunds will be provided for the remaining time after the cancellation process.
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Are new features being added to MarbleMap.co?
Yes! At MarbleMap.co, we are continuously improving our platform and adding new features based on feedback from our users. To best meet the needs of the natural stone industry, we closely follow technological innovations and constantly update our platform.
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Can I request a new feature?
Absolutely! MarbleMap.co is an open platform for user requests. You can share your suggestions for new features or development requests with us through the 'Contact Us' section. Your feedback is highly valuable to us and helps improve our platform.
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