Stone Purchase on Hold: Close or Cancel Your Request?

Start with the purchasing decision

A natural stone purchase can pause for reasons unrelated to the material itself. Site preparation may be delayed, a design decision may still be pending, or the purchasing team may be reviewing the scope. When that happens, your published request may no longer reflect what you need. The useful question is whether you still want to evaluate the offers received or have abandoned this purchase altogether.

MarbleMap, operated by Fusapp OÜ, is a commission-free, sealed-bid B2B request-to-offer marketplace for natural stone. Closing a request stops new offers while keeping received offers available for review. Cancelling is for ending that purchase entirely. Neither action can be undone, so neither should be treated as a temporary pause that you can later switch off.

Before choosing, agree internally on what remains active. A delayed installation might still require the same stone. Removing the stone application from the project, however, could mean there is no longer a purchase to pursue.

Close when you want to keep reviewing offers

Closing means that your request stops accepting new offers. Every offer received before closure stays in place, and you can continue reviewing and comparing them on the request page. This suits a buyer who has enough options to evaluate or whose requirement is postponed but still worth considering.

Only a Published request can be closed. An unpublished draft has no close option. Closing can also help when a request was published accidentally or contains incomplete information: you stop collecting offers against that version, then prepare a clean copy rather than continuing with an outdated brief.

After closure, the status becomes Closed and the request can no longer be edited. Its page remains available for reading, including the Offers, Details, Messages, and FAQ tabs. Messages and View offers also remain in the request's More actions menu. Use the Closed status filter in My Demands to find these records. The closing a request guide explains the controls. Keeping access to the record does not mean the request can accept offers again.

After an offer arrives, close from the list

The location of the close action changes after the first offer. Before any offers arrive, a published request has a Close demand button on its own page. Once the first offer arrives, that button disappears. This does not mean you have lost the ability to close the request, and it does not mean you must cancel instead.

To close a request that already has offers, return to My Demands. Open the three-dot More actions menu on the relevant request card and choose Close. The confirmation in that list says the request will close and all suppliers will be notified. Read it, check that you selected the correct request, and confirm with Yes, close.

When closing from the request page before any offers arrive, the prompt asks whether you want to close without awarding an offer; the confirmation button reads Yes. The first offer also locks editing. If your stone specification or delivery requirements change after that point, plan a new draft rather than assuming you can revise the existing request.

Cancel when the purchase is no longer happening

Cancelling is appropriate when you are dropping the purchase altogether and do not want an order to come from that request. If your intention is simply to stop collecting offers and evaluate the options already received, close instead. If you are uncertain, closing preserves the ability to review those offers, although closure itself remains irreversible.

The Cancel demand button appears on a published request's page after its first offer arrives. Open the request from My Demands using View offers, then select Cancel demand at the top of the page. The confirmation explains that suppliers can no longer submit offers and that the action cannot be undone. Confirm with Yes, cancel it only when that matches your decision.

If you change your mind, select Cancel inside the dialog to dismiss it without cancelling the request. After confirmation, you return to My Demands and the record shows Cancelled. You can find it using the Cancelled status filter. Cancellation affects only that request, not your other requests, account, or plan. Consult the cancellation guide before proceeding if the similarly named controls are unclear.

Restart with a new draft when the need returns

A closed or cancelled request cannot be reopened. To source the same requirement again, use Duplicate (new demand) in its More actions menu in My Demands. The request content is copied into a new draft, which opens for editing. This creates a separate request; it does not reactivate the old one.

Before publishing, review more than the schedule. Check the stone type, intended application, dimensions, finish, quantity, and delivery location. Explain any changes clearly so suppliers can respond to the current requirement. Previous offers can provide context, but do not assume their pricing or delivery terms still apply. Buyer and supplier must confirm the specific stone, documents, quantity, shipment, and payment conditions. Payment does not pass through MarbleMap.

The decision is straightforward: close to stop new offers while retaining received offers for evaluation; cancel when you have abandoned the purchase. If sourcing resumes, prepare and publish an updated draft. Open your request on MarbleMap , review what your project now needs, and choose the action that reflects the actual purchasing decision.