Separate Your Subscription from Your Stone Payment

Two payments with different purposes

When sourcing natural stone, you might pay for a marketplace subscription and later pay a supplier for material. Both expenses can belong to the same project, but they purchase different things. A MarbleMap subscription checkout concerns your platform package. Payment for stone belongs to your commercial agreement with the supplier and does not pass through MarbleMap.

Operated by Fusapp OÜ, MarbleMap is a commission-free, sealed-bid B2B request-to-offer marketplace for natural stone. Buyers describe their requirements, suppliers submit offers, and buyers evaluate them. MarbleMap does not sell stone or maintain its own stock, product catalog, or stone price list. Purchasing platform access is therefore not the same as purchasing a particular material.

This distinction matters when procurement and accounting are handled by different people. A message saying “payment completed” is incomplete without identifying what was paid for. Was it a platform package, a supplier deposit, or an outstanding material balance? Naming the transaction and its counterparty helps prevent a subscription receipt from being mistaken for evidence that a supplier has received payment.

What subscription checkout actually purchases

Buyers start free on MarbleMap, and paid Pro and Business plans are available. Suppliers use subscriptions. Free entry does not mean every feature is included for every buyer. A purchased package concerns the platform features and usage allowances available to your account; it does not cover stone quantities, transportation, or an amount owed to a supplier.

To review current packages, sign in and go to Settings → Subscription → Change plan. The Plans & pricing page separates Buyer, Seller, and Suite options. Check the appropriate family and billing period before comparing packages. The in-app page is the authoritative source for current prices and included features. The guide to finding plan prices explains where to look.

Choose a package according to the work you need to do rather than its name alone. For example, AI assistance with request titles and descriptions is a Pro feature, not a free tool included for every buyer. Upgrading your plan still does not purchase a supplier's material, reserve a shipment, or settle the commercial terms of a stone order.

Read your plan status separately from order status

After returning from subscription checkout, you may see an activation message while confirmation is being received from the billing provider. Subscription access unlocks when that confirmation arrives. Completing the payment step and seeing the plan reflected in your account may therefore happen at different moments. An activation message is not, by itself, evidence of payment failure or a guarantee of immediate access.

Start by checking the plan name and status in Settings → Subscription. Then review Settings → Usage to see the features and allowances associated with your account. The invoice history on the subscription page provides information about the platform purchase. A pending entry there concerns the subscription transaction; it does not describe whether your stone supplier has been paid.

Some wording on the checkout return screen refers to a seller package even when a buyer plan was purchased. Check the actual plan in your settings rather than relying only on the success message. If access still looks wrong, refresh and review the account again. Follow the subscription activation troubleshooting guide , and tell support which message appeared on which screen if you need further help.

Stone payment belongs to your supplier agreement

A stone purchase starts with a clear requirement, not a subscription invoice. Describe the stone type, quantity, dimensions, finish, and delivery expectations in your request. Include origin requirements and delivery terms where relevant. Suppliers submit sealed offers without seeing competitors' prices or how many offers have arrived. That bidding structure does not make MarbleMap the collector of payment for the material.

When evaluating offers, look beyond the total. Establish which material, quantity, packaging, and transportation responsibilities each offer covers. Similar-looking prices can reflect different scopes. The offer you choose should match the commercial conditions you have clarified with the supplier. An active platform subscription does not settle those details for you or extend the supplier's commitments regarding material or delivery.

The contract, stone payment, shipping, material invoice, and quality conditions remain between buyer and supplier. Agree on the payment method and timing, including any deposit and remaining balance. MarbleMap does not collect, hold, or transfer the stone payment and does not provide escrow. An order record created after offer acceptance is also not, on its own, proof that money has reached the supplier.

Keep the records distinct and the purchase clear

A subscription invoice documents the platform package. The supplier's invoice and the corresponding payment records concern the stone transaction. An active plan, a subscription invoice, and an order's payment status convey different information. Keep them separately identified in your project records. When sharing a payment confirmation internally, include the relevant transaction and counterparty so colleagues know which obligation it relates to.

MarbleMap takes no sales commission, success fee, or per-transaction cut. Opening a request or accepting an offer does not add a platform commission to the stone sale. However, commission-free sourcing does not determine which costs a supplier has included. Confirm whether transportation, packaging, and other agreed expenses are covered by the offer, and keep your subscription expense separate from those items.

Likewise, a company profile or supplier-provided certificate is not certification of a particular order's origin, quality, or delivery. Examine profiles, portfolios, and certificates as signals, then confirm the specific material and documents with the supplier. Ready to begin? Start free on MarbleMap and turn your requirements into a clear request, keeping your platform plan separate from the stone purchase and its payment terms.