Buyer Accounts: Verification, Admission and Beyond

Account creation is not company admission

When you register to source natural stone, your immediate goal is probably to describe a project and start talking to suppliers. Registration, email verification, and company admission are separate stages, however. Knowing which stage you have reached helps you decide whether to complete company details, submit an application, or check its status. It also keeps an access question from being confused with a purchasing decision.

Operated by Fusapp OÜ, MarbleMap is a commission-free, sealed-bid B2B request-to-offer marketplace for natural stone. Buyers describe their requirements in requests, and suppliers submit offers. Buyers can start free, while paid Pro and Business plans also exist. Suppliers participate through subscriptions. Starting with a free buyer account does not mean every feature is free indefinitely.

Think of onboarding as a series of distinct questions: Has my email been confirmed? Have I submitted my company information? Has my company been admitted? None of those answers establishes the quality of a particular stone shipment. Account access and order evaluation serve different purposes.

Email verification creates your account

If you register with an email address and password, submitting the registration form does not yet create your account. The account is created when you verify the code sent to your email address. The form asks for your name, work email, company name, password, and participation role. Your work email also becomes your login, so use an address you can access consistently and check it for typing errors.

Your role affects the remaining application steps. Selecting Buyer takes you through the buyer flow. Supplier and Both include additional information about stone categories and supply region. Buyers proceed from company details to the application summary without selecting stone categories. Not seeing that category screen is therefore expected, rather than evidence that your application is incomplete.

If the verification email is missing, check your spam folder and the address displayed on the screen before requesting another code. Correct an incorrect address by returning to registration. The account creation and email verification guide explains the process.

Google registration does not require a separate email code because Google already treats the address as verified. You may still need to provide company information and continue the application process. Confirming an email address does not admit a company.

Complete company details, then track your application

After creating your account, complete your company information. Company name and country are required. Website, tax number, and phone are initially optional; tax information is needed for invoicing and can be added later through the company profile. Optional does not mean unimportant: when you provide information, make sure it accurately describes the business you represent.

Check the country selection carefully. It may be suggested from your connection location, which can be misleading if you use a VPN or connect through a network elsewhere. The phone country code follows that selection, so an incorrect country can affect another field as well.

Review your role, company name, and country in the application summary before submitting. Saving company details and submitting the application are different actions. After submission, the review screen shows what you provided and lets you check your status. The outcome is communicated by email. Avoid building a purchasing schedule around an assumed admission date.

Use the company application guide to understand the screens. Do not interpret company admission as a promise that every application receives manual human review or that access will open within a fixed period. If your status is unclear, use the support link shown in the application flow.

Separate sign-in problems from pending admission

If your company is awaiting approval, signing in may return you to the registration completion flow rather than the dashboard. Seeing company details again does not necessarily mean your password failed or your account disappeared. Look at the account state and on-screen instructions before deciding what to do next. An unfinished company profile and a submitted application awaiting review call for different actions.

If you receive an email or password error, check the address and sign-in method you originally used. The error message deliberately does not reveal whether an address is registered. It is therefore not evidence, by itself, that no account exists. Repeated unsuccessful attempts can also cause a temporary lock, so repeatedly entering the same credentials is not a useful diagnostic step.

If you have forgotten your password, follow the reset process from the sign-in screen. Resetting a password changes your credentials; it does not approve your company or bypass a pending application. After resetting, sign in again with the new password. The sign-in and password reset guide can help you resolve an access problem without confusing it with admission status.

Admission does not certify a stone order

Company admission is distinct from the separate Verified Business / KYB badge. Do not assume every admitted company holds that badge. Company and profile checks also do not certify a particular order. Supplier-provided profiles, portfolios, and certificates are signals to examine, not independent proof of material origin, quality, production capacity, or delivery performance.

For the purchase itself, define the stone, finish, dimensions, quantity, and intended use. Ask how the documents supplied relate to the material or batch under discussion. Confirm shipment responsibilities and payment conditions together. If physical samples are needed, you and the supplier may arrange them independently; that does not imply a built-in sample ordering or tracking workflow.

Clarification need not always wait for an offer. Entitled sellers can start web-chat threads on a request before submitting an offer, and buyers can reply to existing threads. Opening phone and contact details after a deal is a separate rule. Offers remain sealed, payment does not pass through MarbleMap, and the platform does not provide escrow.

Start by creating your account, completing company details, and checking your application status. Meanwhile, turn your stone requirements into a clear purchasing brief. When access opens, you can ground supplier conversations in the actual needs of your project—not assumptions about what company admission proves.